I know you need help and you need it now.
Maybe your program isn’t loading. Maybe you can’t access your account. Or maybe something just isn’t working the way it should.
This page gets you the support you need to fix whatever’s standing between you and your fitness goals.
816-371-7157
That’s our direct support line. Call that number and we’ll help you sort out any issues with your programs, meal plans, or account access.
Before you call, check the topics below. You might find your answer faster than waiting on hold.
We built this support system because I’ve been on the other end of terrible customer service. I know how frustrating it is when you’re ready to work out and something technical gets in your way.
Let’s get you back on track.
Quick Fixes: Find Answers to Common Questions
Look, I’ll be straight with you.
Most of the time when something goes wrong with your account or workout access, it’s one of five things. I’ve seen these issues come up hundreds of times.
Before you pick up the phone and call 816-371-7157, check this list. You might save yourself ten minutes on hold.
Troubleshooting Fitness Program Access
Your workout video won’t load?
Start here. Clear your browser cache. I know it sounds basic but this fixes about 60% of loading issues right off the bat.
Still not working? Check your internet connection. Try loading a YouTube video. If that’s slow too, it’s not us.
Can’t log into your workout plan? Hit the password reset button. Seriously. Even if you think you remember your password, try resetting it anyway.
Your progress isn’t saving correctly? This one’s trickier and I’ll admit we’re still figuring out why it happens to some users. Log out completely, close your browser, then log back in. If that doesn’t work, you’ll need to call us because there might be something going on with your account specifically.
Clarifying Your Nutrition Plan
Questions about meal substitutions come up all the time.
Here’s what I can tell you. You can swap proteins for proteins and carbs for carbs as long as the portions match your macro targets. But swapping a chicken breast for a protein bar? That gets complicated because the micronutrients are different.
Understanding your macronutrient targets is pretty straightforward in our system. The numbers show your daily protein, carbs, and fats in grams. Hit those numbers however works for your lifestyle.
Logging food? Use the search function in your dashboard. Type what you ate and select the closest match. Honestly, perfect accuracy is impossible (even food labels can be off by 20% legally) so just get close.
Managing Your Account & Billing
Want to update your payment info? Go to Account Settings, then Billing. Click Edit Payment Method. Takes about thirty seconds.
Pausing your subscription is under the same menu. You can pause for up to three months without losing your adaptive fitness solutions diverse needs goals progress.
Changing personal details? That’s in Account Settings too under Profile Information.
If none of this helps, give us a call. We’re here to help you figure it out.
When to Call: Issues Best Handled by a Support Specialist
Look, I’ll be honest with you.
I used to think every problem could be solved with a quick email or a search through our help docs. Then I had a client call me at 6 AM because she’d torn her meniscus and couldn’t figure out how to modify her squat program without making things worse.
We spent 15 minutes on the phone. I walked her through alternatives that kept her on track without risking further injury.
That conversation changed how I think about support.
Some things just need a real person on the other end of the line.
Here’s when you should pick up the phone and call us at 816-371-7157:
1. Personalized Program Adjustments
Maybe you’ve got an old shoulder injury that flares up. Or you’re dealing with a dietary restriction that wasn’t covered in your original plan setup.
Our online tools are good, but they can’t account for every situation. A quick call helps us tailor your program to what you actually need (not just what the algorithm thinks you need).
2. Complex Billing Inquiries
If your statement doesn’t look right or you’re seeing charges that don’t make sense, call us. Same goes for payment failures you can’t fix yourself or questions about prorated charges.
These situations get messy fast when you’re going back and forth over email.
3. Unresolved Technical Glitches
You’ve cleared your cache. You’ve restarted the app. You’ve tried three different browsers.
Still broken?
That’s when our technical team needs to dig deeper. They can troubleshoot live while you’re on the call, which beats waiting for email responses.
4. Feedback on a Program or Service
I want to hear what’s working and what’s not. A real conversation tells me way more than a survey ever could.
Plus, if something about how AI transforming modern fitness industry affects your experience with our programs, I need to know.
Bottom line? If you’re stuck or frustrated, don’t waste time. Just call.
Prepare for Your Call: How to Get Faster Service
I want to get you off the phone as fast as possible.
Not because I don’t want to help. But because I know your time matters.
Here’s what I’ve learned after handling hundreds of support calls. The people who get their issues solved in under five minutes? They all do the same thing.
They come prepared.
When you call 816-371-7157, have these four things ready:
Your Account Email Address: This is how I pull up your profile in seconds instead of minutes. Without it, we’re searching blind.
Name of the Product or Service: Be specific. Tell me if it’s The 12-Week Shred Program or The Ketogenic Nutrition Guide. (I’ve got dozens of programs in the system and generic descriptions slow everything down.)
A Brief Description of the Issue: More important, tell me what you’ve already tried. If you’ve reset your password twice, I don’t need to walk you through it again.
Device Information (if technical): iPhone 14 hits different than a Windows laptop from 2015. If your issue is technical, knowing your device saves us both from guessing games.
Here’s the proof this works.
Our average call time drops from 12 minutes to under 6 when people have this information ready. That’s data from the last 90 days of support tickets.
You get back to your workout. I get to help the next person faster.
Everybody wins.
We’re Here to Support Your Journey
Your progress matters to me.
I built this support page to give you quick solutions when you need them. Some issues you can fix in seconds. Others need a real conversation with someone who knows our systems inside and out.
If you’re stuck with your fitness programs or have questions about your nutrition plans, we can help. Account issues? We handle those too.
Our team knows this stuff because they work with it every day.
For anything that needs more than a quick fix, call us at 816-371-7157 during business hours. You’ll talk to a specialist who can actually solve your problem.
We’re not here to waste your time with runarounds or automated responses. You get real people who understand what you’re trying to accomplish.
Pick up the phone when you need us. That’s what we’re here for.
