I know you need help and you need it fast.
This page gives you every official way to reach our customer service team. We’re here to fix problems and help you get more from your fitness program.
Want to talk to someone right now? Call our direct support line at 380-219-9436.
You can trust that everything here is current and correct. Whether you have account questions, program issues, or technical problems, we’ll get you sorted out.
Contact Our Customer Service Team by Phone
Need help right now?
I know waiting around for email responses can be frustrating. Sometimes you just need to talk to someone who can solve your problem on the spot.
Call us at 380-219-9436.
Here’s when we’re available:
Monday to Friday: 8:00 AM to 7:00 PM (EST)
Saturday: 10:00 AM to 4:00 PM (EST)
Sunday: Closed
Now, you might be wondering whether calling is actually faster than sending an email.
Some people prefer email because they can send their question whenever they want. And sure, that works if your issue isn’t time-sensitive. You can write everything out and get back to your day.
But here’s what email can’t do.
It can’t give you instant answers. It can’t walk you through a problem step by step. And it definitely can’t address follow-up questions in real time.
When you call, you get a real person who can look at your account and fix things while you’re on the line. No back and forth. No waiting 24 hours for a response that might not even answer your question.
Before you call, grab your account email or order number. It helps us pull up your information faster so we’re not wasting your time asking security questions.
(Think of it like going to the doctor. You could describe your symptoms over email, or you could just show up and get examined. One of those gets you better results.)
If you’re dealing with something related to the importance of sleep for athletic recovery or any other specific program question, our team can walk you through it.
We’re here to help.
Before You Call: Find Quick Answers Here
I’ll be honest with you.
Most questions I get on the phone? I could’ve answered them in 30 seconds if people just knew where to look first.
Last month alone, we handled over 2,000 calls. About 60% of them were things people could’ve solved themselves in under a minute.
I’m not saying this to discourage you from calling. If you need help, call us at 380-219-9436. We’re here for that.
But here’s what I’ve learned after running this operation for three years. The fastest way to get your answer isn’t always picking up the phone.
Some people say self-service is just a way for companies to avoid talking to customers. That we’re trying to hide behind FAQs and help pages. I hear that criticism.
But think about it differently.
When you call, you wait on hold. Then you explain your issue. Then we look up your account. The whole thing takes 10 minutes minimum.
Or you could check your order status right now. No wait. No explaining. Just your answer.
Track Your Order: Check shipping status and delivery dates on our Order Tracking page. Updated in real time.
Manage Your Subscription: Pause, modify, or cancel your program anytime through your Account Dashboard. Takes about 45 seconds.
Password & Login Issues: Hit the Forgot Password link on the login page. You’ll get a reset email within two minutes.
Explore our FAQ: Covers billing questions, program specifics, nutrition guides, and recovery protocols. We update it every week based on what people actually ask.
Still stuck? Call us. That’s what we’re here for.
What Our Phone Support Team Can Help With
Look, I know most companies hide their phone number these days.
They’d rather you fight with a chatbot for 20 minutes than actually talk to a real person.
We don’t do that here.
Some people say phone support is outdated. They argue that everything should be handled through email or automated systems because it’s more efficient. And sure, for simple stuff like resetting a password, maybe they have a point.
But here’s what they’re missing.
When you’re dealing with billing issues that involve multiple charges or you need help figuring out which program actually fits your schedule and goals, typing back and forth for three days doesn’t cut it.
Our phone specialists are trained to handle the stuff that needs a real conversation. Call us at 380-219-9436 when you need actual help.
Here’s what we can do for you:
| Issue Type | What We Handle | |—————-|——————-| | Complex Billing | Multiple charges, refund status, payment method failures | | Technical Support | App troubleshooting, workout video playback, website access problems | | Program Advice | Personalized recommendations based on your goals and experience level | | Account Security | Suspicious activity reports, account recovery | | Your Feedback | Suggestions and experience sharing to help us improve |
The technical stuff especially benefits from a phone call. If your workout videos keep buffering or the mobile app crashes during your sets, we can walk through it with you in real time.
Same goes for program selection. Maybe you’re coming back from an injury or you work weird hours. Those details matter when picking a plan, and a five minute conversation beats a dozen emails.
We’re in Roslyn, New York, and we actually answer our phones during business hours. (Wild concept, I know.)
Your input matters too. When you call with feedback about how gen z shaping future fitness culture influences what you want from a fitness platform, we listen. That’s how we get better.
Alternative Ways to Contact Us
Here’s what most gyms won’t tell you.
Phone calls are overrated.
I know that sounds weird coming from someone who runs a fitness center. But think about it. You’re in the middle of a workout or meal prepping and the last thing you want to do is sit on hold.
A lot of fitness experts insist phone support is the gold standard. They say nothing beats a real conversation. And sure, for complex issues, maybe.
But I disagree.
Most questions you have don’t need a phone call. You just need a quick answer without the back and forth.
Email Support
Send your questions to [email protected] and I’ll get back to you within one business day. Write out everything you need. I can actually give you a better answer when I have time to think through your situation.
Plus you’ll have a record of what we discussed.
Live Chat
See that chat icon in the bottom right corner of the website? Click it during business hours and you’ll get real-time help without picking up the phone.
No hold music. No repeating yourself three times.
Just straight answers when you need them.
We’re Here to Support Your Goals
I’ve given you the direct phone number, 380-219-9436, and other reliable methods to get the help you need.
Don’t let a question or issue slow down your progress. Our primary goal is to provide you with the answers and support necessary for your success.
Reach out today. Our team is ready and waiting to assist you.
