I know you need help with your account right now.
You’re here because something isn’t working and you want it fixed fast. I get it.
The quickest way to get this sorted is to call our support team directly at 646-979-4968.
They handle account issues every day and can walk you through whatever’s going on.
Below, you’ll find that number again plus other ways to reach us. I’ve also included answers to questions that come up most often. There’s a good chance your issue has a simple fix that’s already covered here.
Let’s get your account back on track.
How to Contact Support: All Available Channels
Look, I’m going to be honest with you.
Most companies make it nearly impossible to actually reach a human being. They hide behind chatbots and endless FAQ pages hoping you’ll just give up.
I hate that.
So we set things up differently. You can reach us however you want, and someone will actually respond.
Some people might say offering phone support is outdated or too expensive. They’d rather push everything to automated systems and save money.
But here’s my take on that.
When you’re stuck with an account issue or something’s not working right, the last thing you need is to wait three days for an email response. You need help now.
Phone Support
This is what I use when something matters. Call 646-979-4968 between 9 AM and 6 PM EST, Monday through Friday.
If you can’t access your account or there’s a billing problem, just call. It’s faster than anything else.
Email Support
Send us a message at [email protected] when you’ve got a detailed question or need to share screenshots. We typically respond within 24 business hours.
I know that sounds slow compared to a phone call. But for non-urgent stuff, it works better because you can explain everything in one go.
Live Chat
See that chat bubble in the bottom right corner? Click it during business hours if you need quick answers about program features or can’t find something on the site.
Honestly, I think live chat gets overrated. It’s great for simple questions but terrible for complex issues. (You end up typing paragraphs back and forth when a two-minute phone call would’ve solved everything.)
The point is this: pick whatever method fits your situation. We’re not hiding from you.
And if you’re wondering how sleep affects fitness recovery gains, that’s something we can help with too once we get your access sorted out.
Before You Call: Quick Fixes for Common Account Issues
Look, I know how this goes.
Something breaks. You can’t log in. Your payment didn’t go through. And now you’re staring at a phone number wondering how long you’ll be on hold.
But here’s what most people don’t try first.
About 80% of account issues? You can fix them yourself in under two minutes. No waiting. No explaining your problem three times to different people.
Some folks say you should just call support right away because DIY fixes never work. They think it’s faster to let someone else handle it. And sure, sometimes that’s true.
But when I look at our support tickets, most of them are password resets and billing updates. Things you can knock out while your coffee’s still hot.
So before you dial 646-979-4968, try these fixes. If they don’t work, then yeah, give us a call. But chances are you’ll be back to your workout before you finish reading this.
Password Problems
Can’t get into your account? Start here.
Go to the login page and click ‘Forgot Password?’ Right there under the login button.
Type in your email. The one you used when you signed up (check your spam folder if you’re not sure which email that was).
You’ll get a reset link. Click it and create a new password. Make it something you’ll remember but not something obvious like your birthday.
Billing Updates
Need to swap out your card? Takes about 30 seconds.
Log into your account and find ‘Account Settings’ or ‘Billing.’ Different devices show it in slightly different spots but it’s always in your account menu.
Click ‘Update Payment Method’ and punch in your new card info.
That’s it. Your next charge hits the new card automatically.
Membership Changes
Maybe you need a break. Or you’re done for good. Either way, you’re in control.
Head to ‘Account Settings’ and look for the ‘Membership’ or ‘Subscription’ tab.
You’ll see two options. ‘Pause Subscription’ lets you take a breather for a set time without losing your progress. ‘Cancel Subscription’ stops everything and prevents future charges.
Pick what works for you and follow the prompts. No hidden steps.
Can’t Access Your Programs
This one’s annoying but usually simple to fix.
First, check that your membership is actually active. Go to the ‘Subscription’ tab and make sure everything looks current.
If it is, log out completely. Then log back in. I know it sounds too easy but it refreshes your account permissions and fixes about half of access issues.
Still stuck? Clear your browser’s cache and cookies. Old data gets stuck in there and messes with loading. After you clear it, close your browser completely and reopen it.
That solves it most of the time.
If you’ve tried all this and you’re still having problems, then yeah, it’s time to call. We’re here to help with the stuff that actually needs a human touch. But you might be surprised how many issues you can handle on your own.
How to Get Faster Help When You Contact Us
I was on the phone with a member last week and she said something that stuck with me.
“I’ve been waiting three days for an answer and I just realized I never mentioned which program I was using.”
That’s when it hit me. Most support delays aren’t because we’re slow. They’re because we’re missing basic info.
Here’s what I need from you to fix things fast.
Before you call us at 646-979-4968 or send an email, grab these details:
- The email address on your account
- A quick description of what’s going wrong
- The program or feature giving you trouble (if that applies)
- Any error messages you saw
- Your device type (iPhone, Android, or desktop browser)
One of our support reps told me, “When someone gives us all this upfront, we can usually solve it in one message instead of five.”
That’s the difference between waiting hours and waiting days.
Look, I get it. When something breaks, you just want to vent. But trust me on this. Thirty seconds of prep saves you both time and frustration.
We’re Here to Support Your Wellness Journey
You came here looking for help with your account.
I’ve shown you every option available. Self-service tools for quick fixes. Direct contact when you need a real person.
Your issue doesn’t have to drag on. We’ve made it simple to get the support you need.
Our customer support team is standing by at 646-979-4968. They’re ready to give you personalized help right now.
Don’t wait around hoping things fix themselves. Pick up the phone and let us solve this for you.
We’re committed to making your experience smooth and frustration-free. That’s not just a promise. It’s how we operate every day.
